iTrust Capital Login Guide | Manage Your Crypto

1 — Before you log in (quick checklist)

Why this matters

iTrust Capital connects your retirement account to institutional custody and liquidity partners. Before logging in, make sure your browser is updated, your device is private, and you have your authentication method ready (Authenticator app or phone access). iTrust strongly encourages two-factor authentication for account security. :contentReference[oaicite:1]{index=1}

Checklist

Updated browser (Chrome, Edge, Safari, Firefox)
Access to your phone or authenticator app
Know whether your account uses email + password or SSO (if set up)
Have support contact info available in case of account issues

2 — Step-by-step: How to log in

Open the iTrust Capital sign-in page. Use the official sign-in page provided by iTrust Capital (your dashboard URL) — do not follow links from unsolicited emails.
Enter your username/email and password. Type them directly; avoid pasting passwords from unknown clipboard sources.
Complete Two-Factor Authentication (2FA). If 2FA is enabled you'll be prompted for the code from your authenticator app or SMS. Authenticator apps are safer than SMS. :contentReference[oaicite:2]{index=2}
Confirm device or browser (optional). Some users choose to mark a device as trusted for short durations — only do this on personal devices.
Access dashboard & verify balances. After login, quickly confirm your account type, assets and recent transactions to ensure nothing unexpected occurred.

Tip

If you ever receive an unexpected email or SMS claiming a login attempt, treat it as suspicious — check directly in your account dashboard and contact support if you didn't initiate the action. Official support channels are listed below. :contentReference[oaicite:3]{index=3}

3 — Reset password & account recovery

Forgot password

From the sign-in page use the “Forgot password” flow. You’ll receive an email with a secure link to reset — links typically expire, so reset immediately when you request it. If you don’t receive the email or lose 2FA access, use the official support request form. :contentReference[oaicite:4]{index=4}

Lost 2FA or phone

If you lose access to your authenticator or phone, submit an account recovery request through iTrust’s support portal (verification steps will be required for security). Prepare ID and account details to speed verification. :contentReference[oaicite:5]{index=5}

4 — Troubleshooting common login issues

Issue: “I didn't get a 2FA code”

Check your authenticator app; ensure the device clock is accurate (time drift breaks TOTP codes). If using SMS, ensure your carrier is delivering texts. If these fail, contact tech support for recovery. :contentReference[oaicite:6]{index=6}

Issue: “I can’t sign in from the app”

Try signing in via desktop browser to isolate whether it’s app-specific. Update or reinstall the app from official app stores (links below). :contentReference[oaicite:7]{index=7}